Game on: We have a winner(s)!

I, as my British colleagues say with classic understatement, am chuffed. This week was the finish line for a big experiment, the 28-day competitive conflict-skills-building game I’ve been running with a client group. The experiment succeeded well beyond my expectations. (For those of you just tuning in, catch the backstory in the Game On: Conflict competition […]

Game on: So what happened with the wild cards?

It’s been 48 hours, and you probably haven’t thought about anything but who scored what during Week 3. Who’s going to get that dessert? What’s it going to be? Let me put an end to your sleepless nights. (At least some of them.) Here’s where we landed.

Hong Kong Snapshot: Feeling the bow

Every expert on cross-cultural communication I’ve run across warns Westerners NOT to bow to their Asian friends and colleagues. It’s a deeply felt, nuanced form of communication in Asia. How low, how long, to whom – all are thickly layered with meaning. Westerners, the authorities warn, will simply never get it right.

That was then, this is now

By being unrealistic and crunched for time, I recently discovered a new way to start a follow-up meeting. The session had been rescheduled several times. Stragglers were making us late and, frankly, I was getting irritated. Because I’m a champion eavesdropper, it was easy to overhear that the team’s memory of our last meeting was dim […]

Getting beyond yes

Often, when I ask clients how they make decisions, I hear, “Oh, we mostly use consensus around here.” Danger, Will Robinson, Danger! Eight times out of ten, these are the same people who also note that group decisions often get reversed, people say one thing and then do another, or that their team spins and […]

Your inner immune system

Imagine you have a colleague who gets all fired up around focusing more effectively on “the critical few.” He wants to clarify desired outcomes, delegate more, support small failures as learning, and challenge thought process and logic instead of details. Suppose he wisely recognizes that this behavior change will not only create value for his […]