Need help leading change? Don’t read this. Share it with your team.

OK, do read this. But then share it with your team. “Help me” conversations A few years ago, my buddies and I at On Your Feet sent a New Year’s gift out to everyone we felt – in one way or other, directly or indirectly – had helped us over the 365 days prior. The […]

How do I make sure they’re committed? Launching organizational change

Q: Why did so many dance with Matt? I learned about gaining commitment the hard way. (The same way I learn just about everything.) Some years ago, I had an inspiring vision for the work some of my colleagues and I were doing. Well, I was inspired. To communicate this vision, I rented an empty […]

Game on: We have a winner(s)!

I, as my British colleagues say with classic understatement, am chuffed. This week was the finish line for a big experiment, the 28-day competitive conflict-skills-building game I’ve been running with a client group. The experiment succeeded well beyond my expectations. (For those of you just tuning in, catch the backstory in the Game On: Conflict competition […]

Hong Kong Snapshot: Feeling the bow

Every expert on cross-cultural communication I’ve run across warns Westerners NOT to bow to their Asian friends and colleagues. It’s a deeply felt, nuanced form of communication in Asia. How low, how long, to whom – all are thickly layered with meaning. Westerners, the authorities warn, will simply never get it right.

Getting beyond yes

Often, when I ask clients how they make decisions, I hear, “Oh, we mostly use consensus around here.” Danger, Will Robinson, Danger! Eight times out of ten, these are the same people who also note that group decisions often get reversed, people say one thing and then do another, or that their team spins and […]

Your inner immune system

Imagine you have a colleague who gets all fired up around focusing more effectively on “the critical few.” He wants to clarify desired outcomes, delegate more, support small failures as learning, and challenge thought process and logic instead of details. Suppose he wisely recognizes that this behavior change will not only create value for his […]

Physical telephone

Recently, we did some exciting work with James and Athena Pond, whose Transitions Global has done amazing work around the world helping teen victims of sex trafficking rebuild their lives. In light of the seriousness of their mission, the following warm-up exercise that we used might seem silly or trivial, but we found it to […]